Reimbursement policy

What is your return policy?

All workshops and events are of final sale, not being allowed reimbursements. For the exchange of an article, the customer can contact our customer service, through the telephone number (Calling National Mobile Network) or email existing on the “Contact ourselves” tab. The expenses of shipping fees are up to the customer (the product travels under the responsibility of the same).

THE trocthe theu returnuwthethe Dand um airtigthe DEve REspHeytar to the MonuInyous conDESIONS:

• Not exceeded 14 days after purchase;
• Presentation of the invoice or bead purchase;
• The article has not been used and is returned under the same conditions as it was acquired ie with the original packaging intact, accompanied by their accessories, manuals and offers;
• Refund is always made through the same method of payment of the purchase.

We do not exchange used products, not sealed, scissors, gilettes, toiletries, articlesgrocerynalizadthes or airtigyou Qand if theprescriptionnyoum andm mthes conDESIONS.

In the event of defect or non -compliance with a product, the exchange may be subject to prior evaluation and analysis by the brand's official technical assistance.

 

What should I do if I don't get what I asked for?

We apologize for the lapse. Please contact us tosupport@mafaldapintoleite.comor through +351 925 530 592 (called National Mobile Network). Indicate on which name/email placed the order and its number in the subject of the email. Let's help you as soon as possible!

I sent an email and I haven't received an answer yet. Why?

MPL'Daily and MPL‘Beauty are headquartered in Portugal and our time is from Monday to Friday, from 9:00 to 17:00 Gmt. Our goal is to answer all questions up to 48 hours after receiving, so wait. We will contact you as soon as possible.

I received damaged products, how should I proceed?

If there is a problem with an item, let our customer service team as soon as possible by sending an email to support@mafaldapintoleite.com or via telephone/whatsapp to +351 925 530 592 (called National Mobile Network). We will solve as soon as possible - we just ask you to include as many details as possible, including photos.

How can I return or exchange an item?

If you were dissatisfied with a product, please send an email to support@mafaldapintoleite.com with "return" in the subject line. In the email, include a photo of the product you want to return and why. If this return is possible and accepted by our department of returns, it is already notified that, by sending the return, it is at its own cost.

My return was incorrectly refunded. How should I proceed?

We regret if we make any errors by processing its return. If you were waiting for a refund and was not reimbursed in the total amount, it may be because we do not refund the delivery, shipping and handling costs. Please contact us via email (support@mafaldapintoleite.com) or telephone (+351 925 530 592 - Call called National Mobile Network) and explain the situation.

Can I update my order after you have been submitted?

Unfortunately, we cannot make changes after the order has been made, but do not hesitate to send us an email to support@mafaldapintoleite.com so we can do our best to accommodate it!

How long does it take a return?

Once received by us, your return request is usually processed within 2 to 5 business days.