Shipping policy

 

Where do you send your products?

For everyone! Once the order is sent, receives a shipping confirmation email with inforB.CAof RASTremAEnto. We are not responsible for lost or stolen orders. For issues related to your order, send us an email to support@mafaldapintoleite.com or contact us by phone or WhatsApp by +351 925 530 592(Called National Mobile Network).

We are available from Monday to Friday, from 9am to 5pm UGT/GNT Lisbon.

 

Do you offer shipping sizes?

We offer orders at orders over € 60 for mainland Portugal and € 100 for Madeira and the Azores. We also have the pleasure of putECEr 15% discount on the first purchase after the subscription of our newsletter.

 

How are shipping costs calculated?

National and international rates are calculated by the company responsible for delivery, with postal node base and shipping destination. Remember that international packages are subject to taxes and customs that are not calculated on checkout. THE MPL'Beauty There is no control over these fees charged at the time of delivery. Contact your country's local customs office to determine Astaxes in advance.

 

How long should I wait for my order?

After payment confirmation, the MPL'Beauty commit to Process the order for 1 to 8 business days. Requests made after 14h GMT and over the weekend will be processed within 1 to 8 business days, submit from the following Monday. We do not send encomenfrom thes thethe fim-of-ifmdwarf theu feriad.

If for some reason it is not possible to comply with the maximum delivery period indicated, the MPL'Beauty IIt will nod the customer of this fact and will give them the option of keeping the order by establishing the new delivery date or annulling the purchase, in which case it will be reimbursed from the amount paid initially.

From there, it depends on the option of shipping chosen!

  • Post Portugal: 5 to 15 business days.
  • Carrier Portugal: 1 to 3 business days;
  • Post Office Europe: 10 to 25 business days;
  • Europe European Carrier: 2 to 8 business days;
  • International mail: 1 to 6 weeks.

 

TandNHthe In view of the point that this information is given by the post office and the carrier used. There may be delays and so these numbers may not correspond to reality.

We are not responsible for any delay in delivering orders resulting from strike or ortrassituations by the post office or the selected carrier.

Any complaint related to the transportation service must be filed with this entity.

THE MPL'Beauty does not assume any responsibility for orders returned due to incorrect address, lack of postal reception, not claimed to be the deadline, among others.


How do I know when my order was sent?

Will receive an email with all the information and the tracking number, if you have Escoralgone this method. Be careful if you put the correct email and if it did not go to the spam box.

 

Can I follow the state of my order?

If you have done The request for delivery by carrier (Portugal and Europe), will receive an email with um nakedmtracking ero so you can follow your order.

 

Do orders send for the same day?

At the moment, no.

 

How do I know the order will be delivered to me in person?

We recommend that you consider the following information:

Carrier:

  • All orders per carrier require a signature when delivery;
  • We cannot redirect orders after sending the items, so check if there is someone who dustssa assinairthe Suthe andNCOmandnfrom the nthe ENDERandket Dand enVio ESfootwIFCIadthe;
  • The carrier does not deliver the mailbox or general delivery;
  • If the carrier does not find anyone at the indicated address, it will try to contact it by leaving an email instructions. After 1 week, our customer service will contact you directly by email;
  • It is the customer's responsibility to be aware of the email to obtain information from the carrier, if you do not know anyone to receive the carrier does not contact the customer to warn the appropriate time of the new delivery. Choose a home where someone can always sign.
  • It is also the responsibility of the customer to contact the carrier through the data sent by it, and if it is not achieved after several attempts to contawTo, aMPL'Beauty It can help.

 

Standard normal mail

  • Encomenfrom thes put CorrHeythe Stanfrom theRD (sandm tracking/n.º of enVio): no exISTand forthe of Rroast, Por This we advise a safer shipping, via carrier or mail with shipping number. It has a cost, but security is greater!
  • If requested the shipping by standard (without location), delays or other situations may occur where the responsibility is not MPL'Beauty, but from the customer when choosing the method to be aware that, despite the costs, there are safer methods for you!

 

Safe

We ensure each purchase during the time it is in transit until it is delivered to it. We require a signature for any delivered commodity, and from there the responsibility for the goods acquired becomes yours. If you are not the recipient of your purchase (for example, a gift shipping), the person who signs the delivery receipt will confirm that he received and will be responsible for encomenfrom the.